We hope you’re stoked with your purchase :)
If for any reason you would like to return or exchange your items for something different, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase including order number, as well as a copy of the Returns Form
In the interest of saving paper, we no longer send out Returns Forms with orders. You can download a copy of the Returns Form HERE.
*if the item has been damaged in any way, an additional fee will be assessed which may result in the forfeiture of any refund.
Shipping your item back to us
Please email firstname.lastname@example.org to register your return, letting us know to expect its arrival back in the warehouse. We will then offer our advise on the best method of returning the package depending on size and weight but please be aware, any cost incurred from the return is the responsibility of the customer.
You will be responsible for the cost of shipping for returning your item. Shipping costs are non-refundable. All goods remain the responsibility of the customer until they reach our warehouse, so please make sure that the parcel is packed properly before return. Please ask your postal service for a proof of posting receipt which you must keep hold of, as this is your proof of return.
Once the return has been approved (the item(s) must have been returned in its original, saleable condition with their original tags and packaging in tact), we aim to process your refund within 4 working days. Timescales for processing payments back to your debit/credit card/PayPal account always depend on the terms of service of your chosen payment service. We cannot influence these timescales but it should usually take up to 3/4 days.
If your refund has fallen outside of this period, please do feel free to get in touch with email@example.com, detailing your order number in the subject box and we will be happy to help.
Regretfully, at this time, we are unable to process exchanges. If you would like to swap your purchase for a different size or colour, you will be required to cover the cost of shipment back to our warehouse, but your replacement will be sent out to you via next day shipping, free of charge.
If you suspect that your item has experienced a manufacturing fault or failed under circumstances other than that of misuse, please email firstname.lastname@example.org to highlight this issue, stating your order number in the email subject. We will endeavour to get back to you as soon as possible but please be aware, this could take up to 48 hours after logging your claim.
If your claim is accepted under the warranty conditions expressed by the manufacturer of the product, you will not be expected to cover the cost of returning the item to us and any reasonable expenses incurred will be refunded.
If you have any questions regarding these terms, or require further guidance on how to return your item to us, please send us an email at email@example.com, or call +44 (0) 33 33 55 3897 and we will be happy to help out!