When do we ship?
Orders are shipped from our warehouse Monday – Friday. Orders must be placed before 1:00pm to be processed that same day. We aim to process your order as quickly as possible but please allow 1-2 days for your order to be processed. This may sometimes be longer due to order volume and back orders.
To ensure that you receive your order when you need it, please plan accordingly. Around Christmas time, we advise that you place your order at least one week prior to ensure timely delivery.
For next working day, orders must be received before 12:00 noon GMT to be processed that same day. Orders placed after this time will be processed after 9:30am, the next working day.
Where do we ship to?
We offer a range of shipment options both domestically (UK) and internationally.
How do you ship?
Our orders are shipped using either Royal Mail or DPD, dependent on your shipment selection or location.
DPD Domestic (UK):
Standard Delivery (3-7 days in Europe, 6-10 days for the rest of the world) (£0.00 – £50.00 order) - £3.00
Next Day Shipping (Next Day via DPD order before 1pm) (£0.00 – £100.00) - £6.00
Next Day 12:00 (via DPD Order before 1pm, delivered before 12pm) (£0.00 – £100.00 orders) - £7.50
Saturday Shipping (via DPD, Order before 1pm Friday) (£0.00 and up orders) - £8.00
Next Day 10:30 (via DPD, Order before 1pm, delivered before 10:30) (£0.00 – £100.00 orders) - £12.00
Free Standard Shipping on orders over £50
Enter the code "FREESTANDARD" at the checkout to qualify*
Free Next Day Delivery on orders over £100
Enter the code "FREENEXTDAY" at the checkout to qualify*
*Not available for use in conjuction with any other discount code e.g. "WELCOME20"
European Union (European shipping 3-4 working days via DPD) - £15.00
Broader EU Area (DPD International, 4-5 Working Day Transit) - £25.00
How to track an order that’s been shipped?
Once your order has been shipped, you will receive an email informing you of your package being shipped. Should you desire a tracking number, please call +44 (0) 33 33 55 3897 between the hours of 9:30am and 5:00pm GMT, Monday through Friday – alternatively, email firstname.lastname@example.org with your order number in the subject header and we will be happy to help.
Customs, Duties and Taxes for all order shipping outside of the UK
Please be aware with orders outside the UK, due to the recent exit of the UK from the EU; new custom fees, duties, taxes and/or other fees may soon apply. Please check regularly with your local customs agent so that you are aware, if or when these fees come into play. Should this occur, these fees will not be included in your order cost – it will be your responsibility to pay any fees that your government may require.
Futureproof reserves the right to change these policies at any time. Please check back from time to time to note any changes.