Terms & Conditions

1. General

    Futureproof owns and operate this Website.  This document governs your relationship with futureproof.life (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service.

    Futureproof reserves the right to change these policies at any time. Please check back from time to time to note any changes.

    Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

     2. Privacy Policy

    This section informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of futureproof.life. We use your personal information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. We use this information to fulfil your orders successfully and efficiently while tailoring your experience for your personal satisfaction. We do not supply third parties with any personal information collected from our customers during transactions.

    • Cookies
      Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you won’t be able to fulfil an order with us and it is likely that other features of your browser will be lost.

    • Security
      The security of your personal information is incredibly important to us. While we strive to use commercially acceptable means to protect your Personal Information, we hope you understand that no method of data transmission or data storage on the internet is 100% safe. We therefore cannot guarantee its absolute security.

    • Contact Us
      If you have any questions about this Privacy Policy, please contact us.

    3. Prohibitions

    You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and futureproof.life will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

    4. Intellectual Property, Software and Content

    The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of futureproof.life, our brands and/or licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by futureproof.life and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

    5. Terms of Sale

    By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

    Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. 

    In order to make a purchase on futureproof.life, you must possess a valid credit or debit card issued by a bank acceptable to us. We accept paypal and most international credit and debit cards as well as Futureproof Gift Vouchers as payment for your order. If and when your order is accepted we will inform you by email and send you a receipt for the items you have chosen – until you receive this email confirmation, please understand that no contract exists between yourself (the customer) and futureproof.life. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Especially in the current climate, the cost of foreign (including EU) products may fluctuate. Futureproof.life reserves the right to change prices at any time in accordance with the economic climate.

    • Our Contract 
      When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

    • Pricing and Availability
      Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

      Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

      We do our best to maintain accurate stock levels: in the event of any errors, we will issue a full refund or issue a store credit to equal value.
    • Payment 
      Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
    • Shipping
      Should you choose a delivery method that requires a signature, please insure that you are available to receive the items and that you check the packaging thoroughly for damage before signing.

      In the event of damage to a ‘Standard Delivery’ or other non-signed for delivered package, please contact orders@futureproof.life as you may be able to claim compensation from our chosen courier.

      Please see our ‘Shipping Policy’ for further details on shipping options, customer service and terms of service.
    • Custom, Duties, VAT and other fees
      Please be aware with orders outside the UK, due to the recent exit of the UK from the EU; new custom fees, duties, taxes and/or other fees may soon apply. This may also cause our pricing to fluctuate. Please check regularly with your local customs agent so that you are aware, if or when these fees come into play. Should this occur, these fees will not be included in your order cost – it will be your responsibility to pay any fees that your government may require.
    • Returns Policy
      You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase including order number. If the item has been damaged in any way, an additional fee will be assessed which may result in the forfeiture of any refund.

      Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a ‘signed for delivery’ service as we cannot accept liability for the items until they have been received.
    • Product Warranties
      All products advertised and sold on futureproof.com are subject to a minimum of 1 years warranty period from the product suppliers. In the event of a warranty issue, please contact returns@futureproof.life and you will be advised on the next steps to take. This does not affect your statutory rights

    6. Disclaimer of Liability

    The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law futureproof.life and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect futureproof.life's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

    In addition, please note – the sports advertised and featured on the website, included but not limited to Skiing, Snowboarding, Surfing and Skateboarding are all dangerous sports. Please take care when participating in such activities as Futureproof, nor futureproof.life will accept absolutely no liability for injuries, fatalities or incurred costs as a result of participation whilst using products sourced from futureproof.life.

    7. Linking to this Website

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

    8. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

    Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with futureproof.life and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to futureproof.life.

     9. Indemnity

    You agree to indemnify, defend and hold harmless futureproof.life, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

     10. Variation

    Futureproof.life shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

    11. Invalidity

    If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

    12. Complaints

    We pride ourselves on impeccable customer service, but in some cases, customers may feel necessary to issue a complaint. Futureproof.life operates a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Details can be found on our ‘Contact Us’ page.

    13. Waiver

    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

    Thank you for taking the time to read our Terms & Conditions. If you have any further questions please feel free to call our customer service line on +44 (0) 33 33 55 3897, or alternatively email info@futureproof.life with any questions.