If you place an order on our website before 1:00pm (UK Time) we will endeavour to dispatch your goods the same working day. Any orders placed after the 4:30pm deadline, or at weekends/bank holidays, will be dispatched the following working day.

In some instances, orders places between 1:00pm and 3:00pm may also be processed the same day - if you would like to specially request that your order is processed the same day when placed within this time, please give us a call on +44 (0) 33 33 55 3897 and we will do our best to make this happen!

DPD Domestic (UK): 

DPD International: 

If your country is not listed above, please contact orders@futureproof.life for a quote. It may be that there are additional charges from our courier, such as customs clearance charges, but rest assured, we will try to find the cheapest and quickest shipping option to expedite delivery of your parcel!  

Please be aware with orders outside the UK, due to the exit of the UK from the EU; custom fees, duties, taxes and/or other fees will apply. Please check regularly with your local customs agent so that you are aware, if these fees apply to you. Should this occur, these fees will not be included in your order cost – it will be your responsibility to pay any fees/taxes/duties that your government may require. 

If you would like to return an item from your order, you can simply return the item(s) to us within 30 days of the receipt, in its original, saleable condition, with all labels and tags attached. Items returned after this time period may incur a re-stocking fee or refused for return. 

Please make sure you include your order number on the returns form and enclose it inside your return parcel; we are unable to process a return without this. 

Please email returns@futureproof.life to register your return, letting us know to expect its arrival back in the warehouse. We will then offer our advise on the best method of returning the package depending on size and weight but please be aware, any cost incurred from the return is the responsibility of the customer. 

All goods remain the responsibility of the customer until they reach our warehouse, so please make sure that the parcel is packed properly before return. Please ask your postal service for a proof of posting receipt which you must keep hold of, as this is your proof of return.

Return Steps:

1. Print off the returns form HERE
2. Make sure all the products you want to return and the returns form are sealed in the packaging
3. Email us to register your return (Include your name, order number and items you wish to return)
4. Most people use Royal Mail to send items back to us but if you wish to use another method which is more convenient to you, then that's fine.
5. As soon as it arrives back with us we will be able to start the refund process.

Once the return has been approved (the item(s) must have been returned in its original, saleable condition with their original tags and packaging in tact), we aim to process your refund within 4 working days. Timescales for processing payments back to your debit/credit card/PayPal account always depend on the terms of service of your chosen payment service. We cannot influence these timescales but it usually takes up to 7-10 working days. 

If your refund has fallen outside of this period, please do feel free to get in touch with returns@futureproof.life" href="mailto:returns@futureproof.life" target="returns@futureproof.life">returns@futureproof.life, detailing your order number in the subject box and we will be happy to help.