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      Frequently Asked Questions

      My Order

      When should I place my order?

      How do I know if my order was successful?

      Can I cancel or change my order?

      Can I order over the phone?

      My discount code isn't working...


      Where can I receive my parcel?

      How much does delivery cost and how long will it take for me to receive my order?

      Can I track my order?

      What happens if I'm not in when my parcel is delivered?

      How are your delivery costs calculated?

      My country isn't listed in the shipping options... Do you not ship here?


      How do I return an item?

      How long do I have to return my item(s)?

      When will I get my refund?

      Can I exchange my item for something different?